Velud LLC · Hugh Ugoli Socks

Refund policy

  • 30 days to return

    Returns are accepted within 30 days of your purchase.

  • Unused, original packaging

    Items must be unused, in the condition you received them, and in the original packaging.

  • Return shipping

    Return shipping costs are your responsibility for standard returns.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
a. In the Email field, enter your email address, and then click Continue.
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, send us to the our warehouse address below. 

23674 Overland dr. Suite 130 Sterling 20166 VA

Return shipping costs are your responsibility and are not reimbursable for standard returns. If your order was eligible for a Free Shipping promotion and was not billed for shipping costs, the shipping charges will be deducted from any refund or credit. 

Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hughugoli.com.

Exchanges (if applicable)

If you need to exchange it for the same item, you can contact us through the following methods:

23674 Overland dr. Suite 130 Sterling 20166 VA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

-----